Terms and Conditions of Use

Here you will find all the useful information about the operation of our online store. To Fratzolino wants you to know in a direct, simple and clear way the terms of use of our online store. Respect for your personal data is above all our moral obligation and not only legal and is in full compliance with the requirements of the General Regulation of Personal Data Protection, known as GDPR and Greek and European legislation.


The Terms and Conditions of Use of this website and the Privacy Policy of its users describe:

  1. The process of collecting the personal data of the users of the website – customers of the online store eshop.tofratzolino.gr
  2. The use of this data by eshop.tofratzolino.gr and the terms of use of this website

A user of our website is considered anyone who visits it in order to purchase a product – products available on it, in the online store eshop.tofratzolino.gr as well as the one who browses the website as a visitor.

Customers of the online store eshop.tofratzolino.gr, are characterized by those register in order to complete an order and proceed to purchase, as well as those who place an order without registration, as “guests”..

Procedurally, those who proceed with registration, register as Customers through the option “New User and Registration” and / or “New Customer” of the initial website of the website and / or through the process of “Account Creation” and the corresponding acceptance from our online store eshop.tofratzolino.gr.
The customer who has registered according to the above, doing use of the unique combination of Customer Identification (username) and Customer Code (password) that he has chosen and declared, has the following possibilities:

  • To see the contents of his shopping cart (“The My cart »). The Cart displays the products that the customer has chosen to order. The Customer can place orders for products, the review or change of which (deletion of items, change of quantities) is possible at any time until the completion of the order.
  • To complete his order and pay by choosing one of the payment options provided by the online store.
  • To see after the completion of the order the course of its execution and its contents.
  • To see his old orders.
  • Modify his Client Account Details.

The customer, as well as the user of our website, from the moment he chooses to use the services of the online store eshop.tofratzolino.gr fully accepts these Terms of Use and the Privacy Policy.

In order to be consistent in the daily developments of technology and to continuously upgrade the services provided by us, the online store eshop.tofratzolino.gr reserves the right to unilaterally modify these Terms of Use, with the sole obligation of their publication on the relevant site of its website and without prior notice to its customers. Our choice is related exclusively to the fact of the immediacy in the adoption of improvement practices of the services of the online store eshop.tofratzolino.gr.

Offers running the same period and related to the same products may not be combined (except for a few exceptions to be noted). In addition, we would like to clarify that the offers are valid until stocks run out..

Description of Services

The online store eshop.tofratzolino.gr,is an independent online store, with its own pricing policy, terms of payment, distribution and delivery of the products.

The customer has the possibility to place orders, according to the distinctions mentioned above for the Customers of the online store.

With each order a profile of each user is created, which enables us to offer our services related to the customer’s order in the best possible way.

When registering a new user and completing an order, the following information is collected: Name, Surname, Address , Postal Code, City-Area, Country, Telephone, e-mail.


The management and protection of personal data is governed by these terms and the relevant provisions of both Greek and Community and international law regarding the protection of the individual from the processing of personal data, as well as the Decisions of the Protection Authority. Personal Data, which we respect and hold. Any future changes to the above regulatory framework will be subject to these terms of use.

The collection of our customers’ personal information has as its main purposes:

  • he orderly and efficient execution of customers ‘transactions with the online store
  • The recording of customers’ requirements regarding the products of the online store

Our online store collects exclusively those personal data that are absolutely necessary for the safe execution and proper execution of our customers’ orders and for the defined and legal purposes and are subjected to lawful and lawful processing in a manner compatible with them. these purposes, as they comply with the principle of proportionality (Article 5 par. 1 of Regulation 679/2016 GDPR).

The collection of your personal data is carried out with your consent only and concerns exclusively the process of completing the operational purposes of this website and this online store.

To eshop.tofratzolino.gr will not disclose a Customer’s email address or other personal information for advertising or other purposes of promotion and / or communication, only after with its express consent in accordance with the conditions laid down by the GDPR.

Tο eshop.tofratzolino.gr states that during the period of keeping these data – personal data and our electronic communication, it uses them legally, taking the necessary security measures and the observance of their confidentiality. In particular, we take all appropriate and appropriate organizational and technical measures for the security of data and its protection against accidental or unlawful destruction, accidental loss, alteration, prohibited dissemination or access and any other form of unlawful processing,such as classification of access to personal data, security of the premises where a physical file of personal data is kept, destruction of all documents containing personal data, so that it is not possible to extract any information.

However, the eshop.tofratzolino.gr does not guarantee the security of data transmitted over networks to the extent that their protection is not achieved by taking appropriate security measures imposed by law and not is responsible for any direct, indirect, positive, negative, material or non-material damage that the user may have suffered from his access to the internet.

Whenever you choose, either through the electronic production process either through the telephone ordering process to inform us of your e-mail address or your mobile phone number, or any other personal data, you choose at the same time to provide and maintain your personal data by us.

We would like to know that eshop.tofratzolino.gr will never use your personal data for purposes other than those mentioned in this text . Your personal data is for eshop.tofratzolino.gr absolutely sacred and we wish to operate exclusively for your benefit and with respect for your individuality and to your freedom of choice.

Every user has the right to request access to, correction or deletion of personal data or restriction of the processing of the data subject as well as the right to object to the processing and to complain to a supervisory authority (in accordance with the definitions of articles 13 to 20 of Regulation 679/2016 GDPR).

Each user can additionally request the portability (according to the possibility given to you by Regulation 2016/679 GDPR) of his personal data. For any exercise of your rights you can contact the controller, defined below.

Each user also has the right to withdraw his consent at any time by sending an email to the Data Controller (Article 2 of Law. 2472/1997 and Article 7 of Regulation 679/2016 GDPR).

For any disputes that may arise between customers or between customers and third parties and are due to messages, data, data or information circulated through eshop.tofratzolino.gr, the latter states that any removal of the privacy of the customer’s telecommunications is allowed only if and to the extent that the eshop.tofratzolino.gr is required to fulfill its obligation according to the current legislation.

It is expressly agreed that the above terms are governed by Greek Law, the decisions of the statutory bodies of the State that apply to the transactions of electronic communications as well as the relevant provisions in force at the time. It is hereby expressly agreed that any disputes arising from the application of these terms and the general use of our store, if not resolved amicably, are within the jurisdiction of the Courts of Ioannina.

Automatically Recorded Information

The server (web server) of eshop.tofratzolino.gr based on its construction specification and according to the current accepted on the internet records automatically some information. The reasons for the registration are related to:

  • Early diagnosis and automatic troubleshooting
  • Collection of demographic information
  • Successful management of e-shop services

We use your IP address to help us diagnose problems with our Server and to manage the booking system. Your IP address is also used to collect general demographic information, which we use to analyze booking system traffic and generate reports. Finally, your IP address can also be used to help verify that you are the one you are reporting.


The website uses cookies to monitor the preferences of visitors and to be able to configure the websites in the best way. Cookies are small files that are stored on your hard drive. This makes navigation easier and increases the usability of a web page. Cookies can be used to find out if your computer has already visited our pages. Only the cookie on your computer is recognized. Of course you also have the ability to view our pages without the use of cookies. Most browsers accept cookies automatically. You can prevent cookies from being stored on your hard drive by selecting * Not accepting Cookies * in Browser settings. You can find out more about these settings from the Browser manufacturer’s instructions. You can delete saved Cookies files at any time. When you do not use Cookies, you may be subject to functional restrictions on our updates.

For more information you can refer to the page of the Privacy Policy.

Customer Obligations

The Customer of the online store eshop.tofratzolino.gr is obliged:

Not to use the website of the online store for the execution of acts, which may result in the prosecution or the initiation of any civil or administrative proceedings against the eshop.tofratzolino.gr, for operations, which are indicatively but not exclusively described in the Penal Code, in Special Criminal Laws, in the Telecommunication Legislation, in the Legislation for the protection of Personal Data as well as in the relevant provisions or directives of the European Union or the National Telecommunications Commission, the Personal Data Protection Authority and any other Public or Administrative Authority and Service.

Not to infringe any form of Third Party Copyright.
o strictly comply with the applicable terms of use of the online store eshop.tofratzolino.gr as well as the applicable personal data protection regulations of its subscribers or visitors of its websites.

To provide complete and true personal information during the process of registering as a customer.

Update his / her personal registration information so that it corresponds to his / her true personal information at all times. In case of inaccuracy of the Customer registration details, the online store eshop.tofratzolino.gr has the right to immediately deactivate the customer account by informing.

To keep secrets and not to reveal to third parties his unique identifier and password (username, password) in his services eshop.tofratzolino.gr. ΥIt is also obliged to IMMEDIATELY inform the online store eshop.tofratzolino.gr, via email to the email address eshop.tofratzolino.gr, for any unauthorized use of the password and its password. The e-shop is not responsible for unauthorized use of the password and the username of its customers, if it has not been previously informed about it.

Confirm that it has been logged out of its personal account at the end of each session.

Provide correct and accurate Payment and Delivery Information for orders placed online.

According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution (ADR) procedure is now provided in its entirety. The European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform HED).

Amendments to the Service

The online store eshop.tofratzolino.gr reserves the right to modify the services provided or to suspend their provision temporarily or permanently, with or without warning. In any case that the Customer makes use of the services of the online store, it is considered that he has unreservedly accepted these terms of use and unreservedly acknowledges that the online store eshop.tofratzolino.gris not responsible to the Customer for any modification, postponement or interruption of the service.

Please note that changes to the product images can be made at any time and always at the discretion of the online store eshop.tofratzolino.gr

The online store eshop.tofratzolino.gr :

  • Does not bear any responsibility for any damage caused to the Customer from the exchange of information during the use of the online store services resulting from loss or delay in receiving or not receiving or altering data.
  • It is not obliged to install the products of the online store.

Payment Methods

Payment for an order is made in the following ways:

  • Cash
  • Debit / Credit Card
  • PayPal

For more information you can refer to the page of Payment Methods.

Payment Security

Payment security is not just an obligation for us. It is an end in itself. All online payments by credit card or PayPal are made in the secure environment of the partner Bank or the online payment platform PayPal.

All online payments by credit card or PayPal are protected by superior online security systems ( SSL) which guarantee a secure trading environment.

eshop.tofratzolino.gr in addition to using the certified systems and is in direct contact with the cooperating banks, adopts the most modern certified online payment system.

Ways of Receiving the Order

You can pick up your order from our store with the take away service.

Use of the website by underage

Cancellations / Changes of Orders

You have the right to cancel or change your order, within 5 minutes of registering it.

The right of withdrawal applies only to standard products that are returned in exactly the same condition in which they were received, without altering the contents or opening the original packaging, accompanied by proof of retail sale.


The company provides with accuracy and completeness any necessary labels and descriptions regarding the ingredients and allergens contained in the menu products.

If you have allergies, allergic reactions or dietary restrictions and requirements, contact us immediately with the store before completing your order.

Create an Account on the Website

To use the services of eshop.tofratzolino.gr, you must create an account on the Website or log in to your Google or Facebook accounts. To complete your registration, we will ask you for some personal information, such as username, valid email address and unique password. Your unique password should not be shared with anyone and you agree to keep it confidential at all times. You are solely responsible for the protection of your password. You are obliged to provide us with complete and accurate information on the proper processing of your orders, including the delivery address and your contact details. If you sign in with Facebook or Google accounts, your profile information is collected publicly.
You can delete your account from your Website or Application profile. We reserve the right to restrict access to the Website or the Application or to delete an account, if we reasonably deem it necessary, such as, if we consider that:
• Someone other than you uses your eshop.tofratzolino.gr account, or
• You have been involved in any activity or conduct that violates these Terms and our policies or you engage in an activity or behavior that we consider in our sole discretion to abuse our services.

To Fratzolino - Maestro card
To Fratzolino - Mastercard
To Fratzolino - Visa Card
To Fratzolino - Piraeus Bank
To Fratzolino - Visa Secure
To Fratzolino - Mastercard ID Check
To Fratzolino - PayPal